Return and Refund Policy

At Luxeniova, your satisfaction is our priority. If a product doesn't meet your expectations, you can benefit from a simple and secure return process.

📅 Return Window

You have 14 days from the delivery date to request a return or exchange.

📦 Return Eligibility

To be eligible for a return, your item must:

• Be unused, unworn, unwashed, and in its original condition

• Be returned in its original packaging with all tags attached

• Not be part of the non-refundable items listed below

❌ Non-Refundable Items

• Final sale or clearance items

• Gift cards

• Hygiene-related items (e.g., earrings, opened beauty/hair accessories, etc.)

📝 How to Request a Return

Email us at: contact@luxeniova.com
➤ Include your name, order number, and the reason for your return

We’ll reply with instructions and the return address

Return the item to us
⚠️ Return shipping costs are the responsibility of the customer, unless the item is defective or we made a mistake.

💳 Refunds

Once we receive and inspect your returned item:

• A refund will be issued to your original payment method

• Processing may take 7 to 10 business days

🔄 Exchanges

If you would like to exchange an item (size, color, etc.), follow the same steps and specify your request. Exchanges are subject to availability.

🤝 A Simple, Fair, and Transparent Policy

Questions? Feel free to contact us anytime at contact@luxeniova.com – our team is here to help.