Frequently Asked Questions (FAQ)

🛍️ 1. What types of products does Luxeniova offer?
Luxeniova offers a carefully curated selection of elegant, high-quality items. Our collections include fashion accessories, jewelry, watches, and lifestyle products that reflect modern and accessible luxury.

🚚 2. What are the delivery times?
Orders are typically processed within 1 to 3 business days.
Shipping times vary depending on your location:

  • Express: 3 to 5 business days

  • Standard: 8 to 15 business days

A tracking number will be provided once your order is shipped.

💸 3. What payment methods do you accept?
We accept secure payments via:

  • Credit/debit cards (Visa, Mastercard, Amex)

  • PayPal

  • Apple Pay / Google Pay

  • Stripe

All transactions are protected with SSL encryption for your security.

🔁 4. Can I return an item?
Yes. You have 14 days from the delivery date to request a return if the item doesn’t suit you.
Items must be unused and returned in their original packaging.
To initiate a return, please contact us at: contact@luxeniova.com

📦 5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
You can also track your order directly via the “Track Your Order” section on our website.

✉️ 6. How can I contact customer service?
Our support team is available Monday to Friday.
Feel free to reach out at any time via contact@luxeniova.com or our contact form.
We typically respond within 24 to 48 business hours.

🔐 7. Is my personal data secure?
Absolutely. We use advanced security measures to protect your personal and payment information.
Our website is fully compliant with data protection standards.